/* Bulle de support + modal de remontée */

#support-bubble {
    --sb-brand: #4f46e5;
    --sb-brand-dark: #3730a3;
    --sb-brand-soft: #eef2ff;
    --sb-surface: #ffffff;
    --sb-bg: #f8fafc;
    --sb-border: #e6e8ef;
    --sb-text: #0f172a;
    --sb-muted: #64748b;
    --sb-danger: #b91c1c;
    --sb-ok: #15803d;
    --sb-ok-bg: #e7f6ec;
    position: fixed;
    right: 24px;
    bottom: 24px;
    /* sous le widget Keyyo (99999) pour que son panneau ouvert reste au-dessus */
    z-index: 99998;
    transition: bottom .2s ease;
}

#support-bubble.sb-stacked {
    bottom: 92px;
}

#support-bubble .sb-fab {
    width: 44px;
    height: 44px;
    border-radius: 50%;
    border: 1px solid rgba(255, 255, 255, .25);
    background: linear-gradient(135deg, #4f46e5, #7c3aed);
    color: #fff;
    font-size: 18px;
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    box-shadow: 0 8px 22px -6px rgba(79, 70, 229, .6);
    opacity: .85;
    transition: opacity .15s ease, transform .15s ease, box-shadow .15s ease;
}

#support-bubble .sb-fab:hover,
#support-bubble .sb-fab:focus-visible {
    opacity: 1;
    transform: translateY(-2px);
    box-shadow: 0 10px 24px rgba(29, 78, 216, .45);
}

#support-bubble .sb-fab:focus-visible {
    outline: 3px solid rgba(79, 70, 229, .35);
    outline-offset: 2px;
}

#support-bubble .sb-tip {
    position: absolute;
    right: 54px;
    top: 50%;
    transform: translateY(-50%);
    white-space: nowrap;
    background: var(--sb-text);
    color: #fff;
    font-size: 12px;
    padding: 5px 9px;
    border-radius: 6px;
    pointer-events: none;
    opacity: 0;
    transition: opacity .15s ease;
}

#support-bubble .sb-fab:hover + .sb-tip,
#support-bubble .sb-fab:focus-visible + .sb-tip {
    opacity: 1;
}

@media print {
    #support-bubble,
    #support-modal {
        display: none !important;
    }
}

/* ---------- Modal ---------- */

#support-modal {
    --sb-brand: #4f46e5;
    --sb-brand-soft: #eef2ff;
    --sb-surface: #ffffff;
    --sb-bg: #f8fafc;
    --sb-border: #e6e8ef;
    --sb-text: #0f172a;
    --sb-muted: #64748b;
    --sb-danger: #b91c1c;
    --sb-danger-bg: #fdeaea;
    --sb-ok: #15803d;
    --sb-ok-bg: #e7f6ec;
    position: fixed;
    inset: 0;
    z-index: 100001;
    background: rgba(15, 23, 42, .45);
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 16px;
    font-family: inherit;
    animation: sb-fade .15s ease;
}

@keyframes sb-fade {
    from { opacity: 0; }
    to { opacity: 1; }
}

#support-modal .sb-dialog {
    width: 100%;
    max-width: 640px;
    max-height: calc(100vh - 32px);
    max-height: calc(100dvh - 32px);
    display: flex;
    flex-direction: column;
    background: var(--sb-surface);
    color: var(--sb-text);
    border-radius: 14px;
    box-shadow: 0 24px 60px rgba(15, 23, 42, .3);
    overflow: hidden;
}

#support-modal [data-role="content"] {
    flex: 1 1 auto;
    min-height: 0;
    display: flex;
    flex-direction: column;
    overflow: hidden;
}

#support-modal .sb-head {
    flex: 0 0 auto;
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 18px 20px;
    color: #fff;
    background:
        radial-gradient(500px 160px at 90% -40%, rgba(255, 255, 255, .2), transparent 60%),
        linear-gradient(120deg, #1e1b4b 0%, #312e81 45%, #4f46e5 100%);
}

#support-modal .sb-head-icon {
    width: 40px;
    height: 40px;
    border-radius: 12px;
    background: rgba(255, 255, 255, .15);
    border: 1px solid rgba(255, 255, 255, .25);
    color: #fff;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 17px;
}

#support-modal .sb-title {
    font-size: 17px;
    font-weight: 700;
    letter-spacing: -.01em;
    margin: 0;
}

#support-modal .sb-head .sb-subtitle {
    color: rgba(255, 255, 255, .75);
}

#support-modal .sb-subtitle {
    font-size: 12px;
    color: var(--sb-muted);
}

#support-modal .sb-close {
    margin-left: auto;
    border: 0;
    background: rgba(255, 255, 255, .1);
    color: #fff;
    font-size: 16px;
    width: 34px;
    height: 34px;
    border-radius: 10px;
    cursor: pointer;
}

#support-modal .sb-close:hover {
    background: rgba(255, 255, 255, .22);
}

#support-modal .sb-success .sb-title {
    color: var(--sb-text);
}

#support-modal .sb-body {
    flex: 1 1 auto;
    min-height: 0;
    padding: 16px 20px;
    overflow-x: hidden;
    overflow-y: auto;
    -webkit-overflow-scrolling: touch;
}

#support-modal .sb-info {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 10px;
    margin-bottom: 16px;
}

#support-modal .sb-info.sb-info-3 {
    grid-template-columns: 1fr 1fr 1fr;
}

#support-modal .sb-info-card {
    background: var(--sb-bg);
    border: 1px solid var(--sb-border);
    border-radius: 10px;
    padding: 10px 12px;
    font-size: 12px;
    min-width: 0;
}

#support-modal button.sb-info-card-action {
    display: block;
    width: 100%;
    text-align: left;
    cursor: pointer;
    color: inherit;
    font: inherit;
    transition: border-color .15s ease, background .15s ease;
}

#support-modal button.sb-info-card-action:hover {
    border-color: var(--sb-accent, #2563eb);
    background: #eff6ff;
}

#support-modal .sb-info-action {
    display: flex;
    align-items: center;
    gap: 8px;
    margin-top: 4px;
    color: var(--sb-accent, #2563eb);
    font-weight: 600;
    line-height: 1.35;
}

#support-modal .sb-info-action .fa-history {
    font-size: 16px;
}

#support-modal .sb-info-action .fa-arrow-right {
    margin-left: auto;
    font-size: 12px;
}

#support-modal .sb-muted {
    color: var(--sb-muted);
    font-size: 12px;
}

#support-modal .sb-info-title {
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: .04em;
    color: var(--sb-muted);
    margin-bottom: 6px;
}

#support-modal .sb-info-row {
    display: flex;
    gap: 6px;
    line-height: 1.6;
}

#support-modal .sb-info-row span:first-child {
    color: var(--sb-muted);
    flex: 0 0 auto;
}

#support-modal .sb-info-row span:last-child {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

#support-modal .sb-field {
    margin-bottom: 14px;
}

#support-modal .sb-label {
    display: block;
    font-size: 13px;
    font-weight: 600;
    margin-bottom: 6px;
}

#support-modal .sb-label .sb-req {
    color: var(--sb-danger);
}

#support-modal .sb-input,
#support-modal .sb-textarea {
    width: 100%;
    border: 1px solid var(--sb-border);
    border-radius: 8px;
    padding: 8px 10px;
    font-size: 14px;
    color: var(--sb-text);
    background: #fff;
    box-sizing: border-box;
}

#support-modal .sb-textarea {
    min-height: 88px;
    max-height: 220px;
    resize: vertical;
}

#support-modal .sb-input:focus,
#support-modal .sb-textarea:focus {
    outline: none;
    border-color: var(--sb-brand);
    box-shadow: 0 0 0 3px rgba(79, 70, 229, .18);
}

#support-modal .sb-invalid {
    border-color: var(--sb-danger) !important;
}

#support-modal .sb-drop {
    border: 1.5px dashed var(--sb-border);
    border-radius: 10px;
    padding: 14px;
    text-align: center;
    font-size: 13px;
    color: var(--sb-muted);
    background: var(--sb-bg);
    transition: border-color .15s ease, background .15s ease;
}

#support-modal .sb-drop.sb-drag {
    border-color: var(--sb-brand);
    background: var(--sb-brand-soft);
}

#support-modal .sb-drop kbd {
    font-size: 11px;
    padding: 1px 5px;
    border-radius: 4px;
    border: 1px solid var(--sb-border);
    background: #fff;
    color: var(--sb-text);
}

#support-modal .sb-link {
    border: 0;
    background: none;
    color: var(--sb-brand);
    cursor: pointer;
    padding: 0;
    font-weight: 600;
}

#support-modal .sb-thumbs {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin-top: 10px;
}

#support-modal .sb-thumb {
    position: relative;
    width: 96px;
    height: 72px;
    border-radius: 8px;
    overflow: hidden;
    border: 1px solid var(--sb-border);
    background: #fff;
}

#support-modal .sb-thumb img {
    width: 100%;
    height: 100%;
    object-fit: cover;
}

#support-modal .sb-thumb button {
    position: absolute;
    top: 4px;
    right: 4px;
    width: 22px;
    height: 22px;
    border-radius: 50%;
    border: 0;
    background: rgba(15, 23, 42, .7);
    color: #fff;
    font-size: 11px;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
}

#support-modal .sb-hint {
    font-size: 12px;
    color: var(--sb-muted);
    margin-top: 6px;
}

#support-modal .sb-error {
    font-size: 12px;
    color: var(--sb-danger);
    margin-top: 6px;
}

#support-modal .sb-foot {
    flex: 0 0 auto;
    display: flex;
    justify-content: flex-end;
    gap: 8px;
    padding: 12px 20px;
    border-top: 1px solid var(--sb-border);
    background: var(--sb-bg);
}

#support-modal .sb-btn {
    border: 1px solid var(--sb-border);
    background: #fff;
    color: var(--sb-text);
    border-radius: 8px;
    padding: 8px 14px;
    font-size: 13px;
    font-weight: 600;
    cursor: pointer;
}

#support-modal .sb-btn-primary {
    background: linear-gradient(135deg, #4f46e5, #7c3aed);
    border-color: transparent;
    color: #fff;
    box-shadow: 0 6px 16px -6px rgba(79, 70, 229, .6);
}

#support-modal .sb-btn[disabled] {
    opacity: .6;
    cursor: not-allowed;
}

#support-modal .sb-success {
    text-align: center;
    padding: 36px 20px;
}

#support-modal .sb-ref {
    display: inline-block;
    margin: 10px 0 6px;
    padding: 4px 12px;
    border-radius: 8px;
    background: #eef2ff;
    color: #3730a3;
    font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
    font-size: 14px;
    font-weight: 700;
    letter-spacing: .03em;
}

#support-modal .sb-success-icon {
    width: 56px;
    height: 56px;
    margin: 0 auto 12px;
    border-radius: 50%;
    background: var(--sb-ok-bg);
    color: var(--sb-ok);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 24px;
}

#support-modal .sb-loading {
    padding: 40px;
    text-align: center;
    color: var(--sb-muted);
}

@media (max-width: 560px) {
    #support-modal {
        align-items: flex-end;
        padding: 0;
    }

    #support-modal .sb-dialog {
        max-width: none;
        max-height: 100vh;
        max-height: 100dvh;
        border-radius: 14px 14px 0 0;
    }

    #support-modal .sb-info,
    #support-modal .sb-info.sb-info-3 {
        grid-template-columns: 1fr;
    }

    #support-modal .sb-textarea {
        min-height: 72px;
        max-height: 160px;
    }

    #support-bubble {
        right: 14px;
        bottom: 14px;
    }

    #support-bubble.sb-stacked {
        bottom: 82px;
    }
}